Internet Providers Vancouver

 Just like all other internet service providers, our internet plan speeds are advertised as 'up to'. This means that actual speeds are not guaranteed to be those plan speeds. We do advertise those plan speeds in good faith, but we cannot guarantee those speeds, as we do not own the lines/networks that we are using, rather we pay to use them. As well, technical factors beyond our control can affect plan speeds at individual households. The plan speeds we advertise are also measured using a wired connection from your laptop/PC to the modem, as using a wired connection can reduce actual speed due to factors such as distance, and local interference from your or your neighbours electronic items, etc.

 Most home which have cable internet, have coax cable internet line from the modem to the node, and then fibre optic cable from the node to the internet. The node might be located at the cable box on the street in front of your home, or the node might be located a few houses away, or the node might be located on the next street over. The number of homes (users) sharing that same node will impact the speeds of the other users on that node, especially if they do a lot of heavy downloading. We have no control over where nodes are located, as we do not own the networks we are using.

 In the case of DSL internet, the physical distance from the modem to the switch or Central Office (or node) will affect speeds, which is why actual DSL speeds vary by address.

 Could be a problem. Check any wires or cables that are connected to your modem in case one of them is loose. If you do not have internet, and cannot connect to the internet, then turn off the power to the modem (and everything connected to it), wait a few minutes, then turn it all back on again, and often that solves the problem.

 If 'Provisioning Denied' on the light pattern from table above, the below steps may help for CLEARING MAC LOCK. In an effort to conserve IPv4 addresses, cable providers generally limit the number of unique IP addresses that they will assign through an individual modem. DHCP uses a devices MAC address to determine if it has given an IP address lease to that device. When the maximum number of allowed devices is reached the modem will become MAC locked and will refuse to assign an IP address to the new device. The instructions listed below will help you to clear MAC lock from a customer's cable modem by attempting to release an IP lease from the DHCP server.

 OK. If you are a brand new customer, please connect the modem, and then configure it as per the steps on this page, for your model of modem. (Please note that we do not provide tech support for a 'router' if one is connected to the modem, so please disconnect any 'router' and retry connecting to the internet using only the modem.)

 If you are an existing customer and your internet was previously working OK, and it seems to have suddenly stopped working for no apparent reason, the problem is likely an issue on the network in your neighborhood, and usually these sort of outages are resolved within about 30 minutes. Please try rebooting your modem and (everything which is connected to it) and if the internet does not come back up right away, try rebooting it again in about 30 minutes. Often the internet is working again after the 30 minutes, but you would often still need to reboot the modem to get re-connected.

 Glad that you received the modem OK. If you have not already done so, carefully unpack the modem from the box, (keep the packaging), and go through the steps on this page for configuring that model of modem.

 Important Note: If your modem is one that is used on a phone line such as a DSL modem, then if you do a factory reset, you will delete the DSL user name and password (which we entered into the DSL modem at the warehouse before we shipped it to you), and your internet will not work until you enter that DSL user name and password back into the modem configuration. (This issues does not apply to cable internet modems.) You would usually have to email us to ask us what your DSL user name and DSL password is.

 Factory-reset the modem. Some models of modems have a ‘reset’ pin hole (or a button) on the back of them, allowing you to ‘factory reset’ a modem back to the original factory settings. This may solve some problems. (Note: Must remove the coax on a Motorola modem to complete a factory reset.) If hardware is malfunctioning, attempting a 30/30/30 reset may help. This is done by pressing and holding the reset button for 1 minute and 30 seconds without letting it go, then at the 30 second mark, remove the power from the hardware for 30 more seconds. Power the modem back on while keeping the reset button pressed for the last 30 seconds. For the first 30 seconds, the modem will be powered on. Press and hold the reset pinhole button for at least 11 seconds. If there is no reset button, perform a power-cycle of the modem. The modem can be also be factory-reset through the user interface. (Before doing a factory reset, please disconnect the modem from the coax cable line, and do not reconnect it to that line until about 5 minutes have passed.)

 You can do a speed test by going to a site such as www(dot)speedtest(dot)net. Please note that internet plan speeds are based on a wired connection from your laptop or PC or other device directly to the modem, (not a wireless connection). All internet plans speeds are 'up to', and speeds are not guaranteed.

 The Windows Command Line. When it comes to troubleshooting internet issues that are not related to DSL or cable signal, 'command' ('command line', older people will knowm it as the DOS prompt) will be the tool you will rely on most. It can be very useful in identifying issues and sometimes it is simply used to gather data that is required by the Vendor when submitting a ticket. The shortcut to run command prompt is to press the Start Key + R. In the window that opens simply type cmd and click ok. Also clicking on Start and then typing cmd in the search bar will find the program.

 The 'Ping' Command. This command is the simplest we use. It will send four data packets to the destination host and report the time it took for the response back and report any packets that did not make it back. Type ping, space followed by the host name or IP address and hit enter. ping google.ca (If you are opening a support ticket, please copy and paste the ping results into the ticket.)

 To change to a faster internet plan, open a support ticket (or email us), ask us to move you to a faster plan, and tell us which plan you want to move up to. We will look after it, and adjsut your invoice accordingly. It may take a couple of days for your new plan speef to take effect. (If it is not possible to move you up to a faster plan, then we would email you back to explain the situation and options if any.)

 The Tech may have done his work 'remotely', or maybe he was just really quiet. Either way, the next step is to ensure that your model of modem is connected and then configure it as per the instructions on this page.

 If you are moving, and you wish to move your internet service to the new address, please email us (or open a Customer Support request), asking us to do that. If you wish to change plan speeds at the same time, please tell us that as well. Please give us a week or two’s notice. We will also need your desired move date, which needs to be a date that an installer can access the address if he needs to. Please have the modem connected on that date at the new address and powered on. If you email us asking us to move your internet for the next day, it is unlikely to be able to happen that quickly, as we use cable company installers and they are seldom able to react that quickly. The cable companies usually charge us a fee for the move.

 If you wish to cancel your internet services, please email us, and tell us what date you want the service to end on, if you do not provide a ‘date’ we will assume you mean ‘today’.

 Our Postal Code box tends to be more accurate in urban areas where Postal Codes tend to be assigned by street or one side of a street, and less accurate where they include a mix of urban and rural address spread over a large area. We do not own the coax cable TV (or DSL capable phone) line that we use, rather we ‘rent’ them. This means that if the local cable company cannot service your address for cable TV or cable internet, then we cannot either as we use their lines. If a Postal Code assigned by Canada Post covers a vast area of urban and rural addresses, and the local cable company only services the high density urban addresses and a few rural ones, well you can see how the result would say that the Postal Code is serviceable, but you may find that the rural address which you have never been able to get service at before, still remains unserviceable. We appreciate your understanding in this matter.

 If you have a VoIP (Voice Over Internet Protocol) Home Phone from us, there is a 911 feature (technically for VoIP it is called E911). If you ever need to call for help, always tell them your physical address where you need help at and be sure that they have written it down. Never rely on them having to ask a computer system to lookup your address. It is a customer’s responsibility to ensure that the 911 address on file with us is the correct physical street address you would need help to arrive at, and to update it with us if that address ever changes. (For example, it is hard to send an ambulance to a PO Box, or it can be deadly if they end up sending an ambulance to your Toronto home billing address when the internet and phone service is at a cottage up north and that is where you needed it!) If you have questions about this you need to ask us (by email or open a Customer Support Request) to ensure that the information is correctly recorded, do not make assumptions! (There is no ‘vacation’ or ‘seasonal’ disconnect capability.)

Vancouver Internet Plans

 There is no way for you to lookup your internet usage. If any any time you wish to know it, you must Ask Us.

 If we were unable to service your address, but the modem was already shipped, please return it by taking it to any Canada Post Office, and ask them to print a return mailing label to place on the parcel (which will also cover the return postage), using Canada Post Return ID Number: PR323420.

 For all other modem return situations, please ask Canada Post to use Canada Post Return ID Number: PR172480. (They have to print it, you can't print it on your own.)

 We are spanning mulitiple time zones, and operating in two languages. As one way of helping to keep our costs low, we do not operate a call centre. For this reason we very much prefer that if you need to contact us, that you do so through the website. Due to this policy, we have intentionally not listed our phone number on the website. We would also request that you do not email us simply asking us to phone you, as a way to try to get around that, rather please just provide your question so that we can send an emailed reply.

 At this time, in order to help keep costs low, we do not operate a chain of physical retail store locations, though we do have an office address in downtown Toronto (but it is not a retail location as such), an offsite records storage address in Angus, ON (to meet various governmental requirements), the server is located in a secure data centre elsewhere (at the undisclosed location), we ship modems from the warehouse in Chatham, ON, and team members work from multiple locations. In addition, as an extension of our team, we use cable company and phone company installers and service technicians. To place an order with us (for internet plans in any of the ten provinces) you need to order online though the website. Modems are shipped (and if necessary, returned) by Canada Post. The same applies for our web hosting related services, you need to order through the website. We do not take orders (or sales inquires) by phone or by text, only through the website.

 WRS Web Solutions Inc. is registered with the CRTC as an Internet Service Provider, and it has a Basic International Telecommunications Services (BITS) license from the CRTC authorizing it to carry telecommunications traffic between Canada and any other country.

 Our internet plans do not give you login access to the CTV app. You can use our internet plans to stream publicly available TV shows and movies, or to access paid streaming services such as Netflix, (but you would need a subscription to such paid streaming services, from that service). Our internet plans do not include cable TV channels. We do not offer cable TV channels.

 Our internet plans do not give you login access to the CTV app. You can use our internet plans to stream publicly available TV shows and movies, or to access paid streaming services such as Netflix, (but you would need a subscription to such paid streaming services, from that service). Our internet plans do not include cable TV channels. We do not offer cable TV channels.

 About WRS Web Solutions Inc. - Internet Service Provider Division. This page gives you more information about WRS Web Solutions Inc. It even gives you links to our service areas. WRS Web Solutions Inc. is also a web hosting company (WRS Web Solutions Inc. - Web Hosting Division). We want to be your home internet provider.

 WRS Web Solutions Inc. was Federally incorporated on 1 May 2010, and was duly registered with the Province of Ontario on the same date. WRS Web Solutions Inc, is based in the Province of Ontario, Canada. WRS Web Solutions Inc. is governed by the Canada Business Corporations Act. WRS Web Solutions Inc. files an annual return to Corporations Canada, Innovation, Science and Economic Development Canada, Government of Canada, and the company is in good standing.

 WRS Web Solutions Inc. is registered with the Canadian Radio-television and Telecommunications Commission (CRTC) as a 'Telecommunications Services Provider, Non-Facilities-Based Provider', and as an 'Internet Service Provider'. As per Telecom Decision CRTC 98-17, on 24 Nov 2016, CRTC file 8190-W53-201612028, WRS Web Solutions Inc. was granted a Basic International Telecommunications Services (BITS) license for the period 2017-01-12 to 2027-06-30. As required, the company submits annual reports the CRTC.

 WRS Web Solutions Inc. collects applicable GST / HST from Canadian resident customers on behalf of the CRA, plus applicable provincial sales taxes on behalf of the Provinces of British Columbia, Saskatchewan, Manitoba, and Quebec.

 In addition WRS Web Solutions Inc. files sales tax returns with each of those provinces. WRS Web Solutions Inc. files an annual Corporate T2 Income Tax Return to CRA each fiscal year. In addition, WRS Web Solutions Inc. has filed the US Department of the Treasury - Internal Revenue Service form W-8BEN-E.

 WRS Web Solutions Inc. is a Veteran owned, Canadian Internet Service Provider (ISP), providing internet plans and VoIP phone plans to homes and business in many parts of Canada. Plans available vary by Province and network used. Please click on a Province below, and then the name of a place (on that Provincial page) to get an idea of the internet plans we offer in that place. Availability may vary.

 In Ontario & Quebec, the company offers cable internet plans over most Cogeco coax cable TV lines (except in some areas where their cable TV network does not support internet plans).

 In Ontario and Quebec the company offers DSL internet plans over Bell DSL capable phone lines (where DSL is available). The company also offers DSL internet plans over Bell DSL capable phone lines in Nova Scotia, New Brunswick, PEI, and Newfoundland. (In the Atlantic provinces the DSL plans are limited to a maxum of 7 mbps downalod speed).

 We are not yet able to offer cable internet plans over eastlink cable TV lines, but we hope to be able to in the near future. :)